General Terms and Conditions

Booking

All of our tours and courses, except for private hikes, can be booked directly at our homepage.
If it is still spaces at the hikes you can purchase the tickets directly of your guide (payment  credit card or cash in NOK/Euro).


Requests for private hikes have to be made in advance by email: This email address is being protected from spambots. You need JavaScript enabled to view it. and will be responded as soon as possible. After the consent of the guest, a link to the payment of the tour will be enclosed in the email. The booked tour must be paid within 48 hours otherwise the reservation will be cancelled.


Reservation without payment is not possible. Therefore we recommend to purchase the tickets online at our homepage.



 Cancellation:

Customers will receive a full refund or credit with minimim 2 weeks notice of cancellation. 2-1 weeks in advance you will be charged 50%, less than 1 week in advance will be charged 75% and 3 days in advance will receive no refund. No-shows will be charged the full price.


Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.


A customer booking of a course will receive notification of possible cancellation at the latest 7 days before commencement. The entire payment will then be refunded.


Contact us by mail or phone to cancel or inquire about a cancellation.


Rebooking is possible after deadline, courses up to 14 days in advance and hikes up to 3 days in advance.


All of our deadlines are also valid in case of illness or accident and they are indentical with the cancellation rules. Travel insurance is therefore highly recommended! 



Nigardsbreen

For all tours on Nigardsbreen, the boat is included in the price during the operating time from about June  until end of September. The operating hours are 10:00 - 17:45. Out of the operating hours and if the boat cannot be used for safety reasons or technical defects, there is no claim for reimbursement or reduction of the price.


Groups of 16+ pers:

For all Blue Ice Hikes a binding booking with an exact number of participants min. 7 days before the hike starts is absolutely necessary. If no other conditions have been agreed upon with us, the payment will be made in advance. The payment can be done either via a payment link in advance or at the beginning of the tourto our guides.



Age limit

The maximum age limit for childrens tariff is 14 years on the Kids Special hike and the X-tra short Blue Ice hike and 15 years on the trekking tours in Jotunheimen. The age limits indicated in the tour program must be followed.



Start time - Meeting point

If the customer does not appear at the specified time in the program or at the right meeting point, the person has no right to any compensation of the tour fee.



Safety Declaration

Mountaineering - glacier hiking/ice climbing as well - is a risk sport. Your safety is of our utmost concern. Jostedalen Breførarlag AS (BFL) minimizes the risk through our well trained and experienced guides and instructors. Customers must sign a declaration form of responsibility when the course/trip commences.The undersigned participates on his own responsibility and Jostedalen Breførarlag AS or the guide/instructor shall not be liable for any personal injuries and damages arising on this guided glacier hike/climb.



We do not refund any tickets if participants don’t meet or interrupt the tour or course.
Guests who are not fit to the physical requirements can be excluded from the tour by our guides or sent in a more simple tour without any right to compensation.
Any loss of distributed equipment is the participant’s responsibility and must be compensated. Price e.g: Ice axe NOK 600.-



Changes

As far as possible, BFL will strive to carry out the specified trips and courses in accordance to the program. If necessary, however, we reserve the right to change the program. Such changes will not affect prices.



Customer liability

It is up to the customer to decide whether he/she meets the demands that the trip/course specifies. The customer is obliged to have the required equipment specified in the course/trip description, and to comply with the advice of the guide/instructor. Should this not occur, the customer can be excluded from participation without the right to demand compensation.
The customer accepts full responsibility for his/her safety on all our activities. BFL does not accept responsibility for accidents or injuries which may arise in conjunction with one of our trips/courses.



Force majeure

In the event of situations out of BFL's control such as fire, natural catastrophes etc, BFL reserves the right to cancel any agreement and accepts no legal liability for claims of damage, personal loss or injury.



THE CUSTOMER IS REPONSIBLE FOR HIS/HER OWN TRAVEL INSURANCE IN CASE OF INJURY OR ILLNESS.